Seeing negative reviews on trustpilot was honestly a surprise to me. I bought a keyboard last summer at a best buy and the space bar broke about a month ago. I went on their website, filed a claim, and was sent a new keyboard. I did have to go to best buy and get a copy of the receipt, but I didn't feel like that was unreasonable. They responded to all of my emails as well. The only thing that would've been better is if they would have taken the broken keyboard back to try to repair it and maybe resell as used (rather than just having me throw it away), but from a purely consumer perspective this was about the best I could ask for.
