My Master MX 2, brand new, broke down within 4 months. The warranty process is an endless stream of referrals. I've been ping-ponged between 5 different representatives over the last 9 days. They've had me chase down Logitech branches from different countries, only to wait days for a single reply. Worst of all, a staff named Saniya M, hands me copy and paste answers, deflecting responsibility left and right, cannot answer more than a single email every 24 hours. Once, she referred me to Logitech in a different country, and when I sent an email there, the same person picked up! And I wasted another 24 hours, went through another customer service bot, just so she can change her title from Logitech Hong Kong to Logitech Japan Customer Service.What happened to customer service? How come it feels like I am working for Logitech? It's like running through an obstacle course just to get a simple warranty claim processed.
