logitech

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Awful customer service

Awful customer service. After choosing "Next Day Delivery" at checkout for an in-stock item, I was then informed that it would ship Next Day once I had an email with tracking information. Four days later, still no email. I went through the chat bot, then live chat with a useless human, who maintained that they had no way to communicate with the warehouse to check when order would ship, which is ridiculous (remember the telephone, Logitech? They still work, you know!). Customer service human just kept repeated the same thing over and over with absolutely no willingness to contact the warehouse directly and update me. Great products (in my experience) but the website is very misleading and the 'customer service' (if you can call it that) is absolutely woeful. UPDATE: item on the website is now reading "low inventory" but also still reading "In Stock – Ready to Ship". Concerned now that Logitech are still taking orders for items they no longer have in stock.

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Date of experience: Sep 16, 2024