Not sure why there's so many negative reviews. I dropped my laptop and broke my G305 wireless receiver (usb dongle that comes with my logitech mouse). Went to their website, opened the chatbot, click through the options and then clicked that my problem wasn't resolved and I'd like to talk to an agent. Explained to the agent that I broke my wireless receiver (my mistake), they asked a couple of questions and free of charge sent me a new one. I have never expected from a company to send me new receiver since it was my fault. It took around 4 days from me opening the ticket from receiving the spare part.
