On the November 18, 2019 I bought 6 appliances from Home Depot. The total price was 4,761.19 (order H4002-172730).On the December 2, 2019, the delivery comany (chosen by Home Depot, not by me) delivered the 6 appliances. During the delivery attempt, 4 of the bought objects was damaged (hit, scratched). One wall and two stairs were also damaged (dents, scratches). Only 2 of the 6 appliances were properly installed in their designated place in my home. Even though I did pay for the extra installation parts kit, the workers installed the appliances using the already existing parts (from my old appliances). They did not leave the paid for parts with us, when leaving our house.The delivery company took the 4 appliances which had damages, put them in their truck and left.On the same day, I called LG Manufactury to schedule a new delivery appointment.The old appliances (the ones that were still working) were donated to the salvation Army on the December 3, 2019.Also, on the December 3, LG Manufactury brought to my attention that the next possible delivery date is the December 13,16, 18, 19... I then proceeded to ask if we can come up with a more efficient solution, as at that moment in time I did not have a working stove, fridge and washing machine in my home. LG Manufactury mentioned that the delivery company should have left the scratched/damaged new appliances in my home, until the new ones arrived. This was not communicated to me on the day of the delivery.I contacted Jae Ghio, the appliance specialist, from whom we bought the appliances and I got the confirmation that the new appliances should have indeed been left in our home, even if they were not to our satisfaction. We then got connected to Terri Clark (appliance troubleshooter) and her supervisor, who said they will actively look for solutions so that we do not have to wait for another 2 weeks for the new delivery.After 2 days, the above mentioned came back to me, but they were not as willing to help as they initially insisted to be. I got the feedback that there is no solution and that it is our fault for donating the old appliances, as now we have nothing to use instead. At this moment, their offer to return the money is definitely not in my interest or desire.My family and I waited for 2 weeks for these appliances and now, because of the errors and lack in judgement of someone else, we have to be without a fridge, washing machine and stove for another 2 weeks. And this after we paid almost $5,000.
