Customer service rep said they tried calling my phone twice, it went to voicemail in an email. And because of that they decided to close my ticket. Checked my phone records and nothing. I then tried to get in contact with their customer service, of course its outsourced to India. Whatever. I've had helpful outsourced Indian people help me out cool whatever, I was nice, explained my problem, gave them the ticket number. He said, in the most obvious way that was clearly just to try and get me off the phone (which at this point I just told him my ticket number) that a technician was trying to call me right this second. Yeah. Nope. So I try and push that he redirect me to the phone lines where I can make an appointment, he gave me the run around. Said they dont have that phone number (really? Really???) And that he'll call me back in 30 minutes to see if everything went fine. I knew he wouldn't call back but whatever I thanked him and hung up. Guess who never called.
