WORST CUSTOMER SERVICE EVER! My vacuum came without the dedicated hardwood floor nozzle. Only the “universal nozzle“ that is terrible for hardwood floors… It barely cleans and my house is mostly hardwood floors. I’ve called customer service multiple times and was assured each time that my hardwood floor nozzle would be on the way within 7 to 10 days. After waiting two months I received a nozzle and it wasn’t the hardwood floor nozzle. It was The same universal nozzle that came with the vacuum. More calls to customer service, more case numbers given, more assurances that my nozzle is on the way. “Don’t worry, I will expedite this for you!“. Still nothing. Now when I call I get hung up on a soon as I state my latest case number and grievance. I guess I’ll just be returning this to where I got it in favor of a different brand. I will never buy something made by this company again.
