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LG shipped second hand device instead of brand new

i bought a front load washing machine model F0L2CRV2TC the device was delivered with a visual defect of body damage at the bottom ( as per invoice i bough brand new device not second hand )then i complained to LG Egy even i messaged the CEO in Egypt and the administrator answered in very bad and impolite way " it is your problem as you were accepted and approved the installation of depictive device again i dropped claim to LG global customer complain and waiting for their answer serial no 203vwmu3g467date of purchasing 31 of July 2022date of delivery 2 of august date of installation 3 of august

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Date of experience: Aug 20, 2022