Ordered a product and the product never arrived. LG uses 3rd party shipping logistics companies to ship their products (XPO logistics in my case) and because they just ship no one wants to take charge or ownership of mistakes or errors. We scheduled the items to be delivered 3 times and every time no one showed up even after confirming with the local XPO office that the delivery was on its way. Now after a month of waiting for my return we are still waiting on our refund. LG says they are still waiting for XPO to return the items before the refund can happen. Something that happened on their end not the customer but somehow they want to hold on to my money when we never received what we ordered.
