My brand new $1500 refrigerator completely blew up within 6 months of purchase. I spent two months with their tech going back and forth trying to fix it. He came out 6 times replacing parts and on the 7th it was too far gone, so it became refund or replace. This style is gone, so LG told me I could only get a refund. Every rep at LG I talked to told me they reimburse for food spoilage. I’m on disability and just barely surviving like the rest of the word, so this was a hard hit. I have no fridge or any of my food! All the frozen food I had been saving up/freezing is gone. They offered me a refund for the fridge and I accepted, but not before asking AGAIN about the food spoilage reimbursement. She said it had to be under a different ticket and to call back to get that started. So I did. I talked to 4 support agents (minimum) about this from the moment it stopped working and they all had the same answer. When I called back to see why the escalation team hadn’t called yet with the approval, I was informed my request was denied. They said they cannot reimburse me for the food spoilage after a refund for the fridge has been issued. LG, do better! Get everyone on the same page! If that’s your rule then make sure everyone knows it vs a select few. Even the person that opened the food spoilage ticket for me last week didn’t say anything. Furthermore, I would have no knowledge of such reimbursement, if it wasn’t for your customer service! In conclusion, the product was crap/broke immediately, their tech seemed to make things worse with each part he replaced and $600 (or more) in food is just gone! The only silver lining is the fact that I decided to check on this today before I headed out to buy another one of their refrigerators. Not anymore! Never purchasing a LG product again.
