I recently sent my Thinkpad X1 Tablet (3rd gen) in for a repair after speaking to a technician about how my stylus was scratching the screen. I had only had the product for a day before I noticed the issue and thought there is no way a tablet meant to be used with a stylus should be getting scratched this easily. The technician suggested it may be a faulty stylus and asked me to send it in for repair, but after asking me and finding out I hadn't purchased the protection plan, he said they may or may not charge for the repair, and tried to sell me the protection plan for accidental damage coverage. I let him know that it was definitely the stylus scratching the screen, and that's in no way accidental damage.... The things meant to be used with a stylus after all. Anyway, I sent it in and when I called to check on its status today, they had put the repair on hold until they could bill me! I spoke to the rep and told them I shouldn't be getting charged for a faulty stylus, and she said that the technician had wrote in their notes that the scratches were a result of "excessive force used with the stylus", and that they couldn't confirm it what caused by the stylus because they said I didn't send the stylus with the tablet for repair even though I did!!! So not only did they want to charge me to repair their own faulty product, but they also lost my stylus. O, and for good measure, the rep I was speaking to also tried to sell me a protection AGAIN. Absolutely ridiculous. I'll be returning it as soon as I get it back. This was the first and last Lenovo product I'll ever buy.
