So, what a terrible experience I have had.I bought a laptop in Aug / Sept 2017 which immediately started to develop faults. I informed Lenovo of the issues and they took the machine away to fix it, just before the guarantee actually ran out.Low and behold, only a few months later the exact same issues started to reoccur. When I informed Lenovo that the same problems were occurring and that their "fix" hadn't actually resolved anything, they told me that the laptop is now out of guarantee and that there is nothing they can do.I entered into a very lengthy email exchange with them where I stated thata) Their initial fix hadn't worked. They essentially could have done absolutely nothing when I sent it away to be repaired and then waited for the cover to lapse so that they wouldn't have to do anything. Unfair, right?b) All I want is a laptop that I can actually use. I don't want money or some kind of compensation, just a laptop that works.What happened... they simply closed my case and sent me on my merry way. Terrible product. Terrible customer service. DO NOT GO LENOVO.
