I have ordered Lenovo Thinkpad L590 via Lenovo online shop on 1/12/2019, arrived on 12/12/2019 defected, I have reported the issue at the same day, the process for the replacement was very slow. The defected laptop has been picked up on 3rd January 2020. Never informed for estimation time for the replacement process, picking up or delivering. The only available communication method is via email. Local Lenovo reseller is not "responsible" for online purchase. You are always asked to contact Digital River. Yes, you would only know that after you place the order. Experiencing such bad communication level and slow process, in addition to delivering defected item despite of the high end specification, pushed me to cancel my order. I wonder now when I would be refunded!UPDATE#1: Lenovo confirmed my cancellation request.UPDATE#2: Lenovo delivered the laptop despite of my cancellation request!
