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Tried so hard to buy a P43s but they…

Tried so hard to buy a P43s but they messed it up, again, and again.I configured a P43s last weekend during the THINKPRESIDENT promotion. I was also looking at a T490 as they are very similar. I run a computational university lab and have ThinkStations, and thought Lenovo was a solid company. I called in for Support to help me decide make the day after the sale ended. The rep seemed fine and told me to send him the screenshot of the system I configured on the weekend with prices, which I did. The first email response came Tuesday a few minutes prior to closing for Lenovo - It read to quote "What's a telephone number I can reach you at. I got the price matched however, you need to convert this order immediately or the quote will be rejected." I honestly thought this must be a scam or something. I checked the quote online and it had multiple mistakes in the configuration, but it did state active until Friday night. Six emails back and forth all week to get it right. Finally, when it does come in right, on Thursday the quote says 'Rejected'. I email the person I am dealing with and get an auto response that they are sick and to contact their backup. I contact the backup person to ask what is going on ... no response. So after working hard all week to buy a P43s, Friday night I give up and buy a similarly configured HP 840 G6 for less. Lenovo loses more than just this P43s sale. I need to replace several workstations / servers in my lab, and I will not consider Lenovo after this experience.

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Date of experience: Feb 29, 2020