lenovo

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Horrible customer service

Horrible customer service. Was locked out of my computer for some security something called Bitlocker. Called, was transferred to 3 different numbers after waiting on hold 30 mins each time. The last time was on hold for an hour, finally a person came and I explained my issue. They told me they would transfer me to a technician, I said please hurry it’s 2am where I am and I need my computer for a meeting in the morning. Transfer to a robot who tells me to schedule a call back on line and hangs up. Then online it’s not possible to schedule a call for my products.Crap service and crap product. So if at all costs

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Date of experience: Jun 02, 2020