lenovo

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Great laptop, great delivery service, good price!

Great laptop, great delivery service, good price! I ordered a Lenovo 5 from Lenovo's UK website and it arrived within 2 days of ordering. It is a great laptop that is well-built. I can say this with confidence as I have opened the case up and looked inside. NOTE: If you're opening the case, temporarily disable the battery in the BIOS first!I recommend getting the latest version of Lenovo Vantage from the MS Store. You may also need to independently install the latest Lenovo Vantage driver. I did both and have had no problems with Lenovo Vantage.I have also had no problems registering the laptop and getting the correct start-date for the warranty. Once I registered the laptop using Lenovo Vantage, the start-date for the warranty updated to the correct date automatically.I thought I had a problem with the battery charging because it does not recharge until it falls below 95%; this turned out to be a feature which preserves battery life and prevents overcharging. It works like it should.So why not 5 stars? The laptop is 5 stars, but reviews of Lenovo's customer support, especially their warranty service, are uniformly terrible. I would not risk buying a high-end laptop with such poor expected support from Lenovo. I bought a medium-range laptop with the understanding that if I have any problems, I am on my own.If you're looking for a 5 star company for a laptop, I would recommend HP. They are the closest competitor to Lenovo in terms of price and build quality, but with better service. I have used HP's warranty service a few times in the past and it has been uniformly excellent. I didn't go with HP this time because I needed a medium-range laptop, and at the moment, in that price range, Lenovo is King.

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Date of experience: Nov 29, 2020