I am writing a review and giving one star ONLY because i cannot give a negative. I purchase a Lenovo Yoga C740 less than a YEAR ago and after about 7 months started having issues. The issues were not internal but rather external. I called customer service to have the issue rectified as i was told by Best Buy that i had to send it to Lenovo to let them warranty and fix the issue. Well, my issue is with the hinge on the right side of the computer. I have neither DROPPED nor MISHANDLED my computer in any way and have taken great care of the machine. The hinge was binding from what i can tell and not allowing the screen to sit flush against the bottom half of the computer. One day, when i was finished working on the computer i went to close it and heard a click and cracking noise. I opened the computer to see what had happened to find that on the bottom right side a crack had developed on the screen and sen a crack diagonally up the ENTIRE screen. I have reached out to customer service and have records of who i talked to and when. Some were helpful and some i could not understand in the least. The final answer answer i was given was that i needed to BUY my own vessel for shipment and they would provide a label to ship. Once they received the computer they would then determine what it would cost to fix the computer and would send me the bill because it was an external issue and not internal. Obviously that is the case and i can provide pictures to support the issue. The warranty DOES NOT cover external issues and i would be charged for the repair even though the computer is still under warranty and i did not cause the issue. I FIND THIS TO BE THE WORST DISPLAY OF CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!! They even tried to tell me that i never sent the email with the issue and i have the sent email to show i did. I WILL NOT BUY ANOTHER LENOVO. I WILL take this to all forms of social media as i feel it is my duty to inform any and all potential customers of the lack of customer service. the ONLY reason this review received one star is because i cannot take stars away.
