My laptop fan stopped working 1 year and 2 days after the warranty expired. I called and finally got through to a real person after getting lost in their ridiculous phone maze. They sent me a box to in which to return the laptop for repair but the wrong name is on the shipping label. I called to correct my information and after running through the maze and waiting a very long time on hold I was cut off. I tried their support website but the error message says it no longer exists. This is a very sketchy operation with poor quality products. Beware!
