I was a bit concerned about the bad reviews here, but ended up placing an online order at Lenovo.Shipping was fast & above all transparent. The order itself (laptop Legion 5) is of much better quality than expected. So far I am very satisfied with Lenovo & would definitely recommend at this point.*No experience with their support since I have no problems (yet). Will update should that ever be the case.----> Update <----In the meantime, I've had 2 major quality issues:1.) Speakers didn't work after plugging headphones in & out. Apparently a known issue, installing a driver from another Lenovo series solved it (for now).2.) The letters & numbers of the keyboard suddenly stopped working. All other keys kept working. Also a known issue apparently... Rebooting worked (for now), but many users report that this will happen more often and that replacing the keyboard is absurdly expensive.