I bought this product in January of 2021 and almost immediately ran in to problems with it. I had the keyboard and trackpad driver software fail on it within two weeks of receiving the product and I had to reformat/ reinstall. I have been having ongoing issues with freezing and programs quitting/ not responding. In addition, some of the hot hey features could not be deactivated which has been disruptive to my workflow as I use the computer often. Computers should be adaptable to user preferences and I don’t feel that they have done a good enough job with this. Overall, I ran in to far too many issues for having just bought this computer. I bought it to replace a 10 year-old MacBook and I still find my old computer more efficient and functional than this new lenovo laptop. My next issue I take is with the company itself and the way it conducts business. I tried to trouble shoot and address issues on my own for a couple of months. I really tried to make it work for me, but in the end I just ran in to too many difficulties. So I contacted Lenovo customer services to attempt to return the computer for a refund. I stated to them everything I have mentioned above and told them flatly that I do not have any confidence in their product. They put up a number of barriers, I had to make several phone calls and waste hours of my time to even get a proper claim made. My case was escalated and I waited a week to hear a response back. Because it landed outside of the 30 day return window, they told me that there was nothing that they could do, they refused to even consider giving a refund and were quite dismissive and rude about it. I feel like I was justified in wanting a refund and was extremely disappointed that they would not consider it. From beginning to end my experience has been one of frustration, from the issues I had with the computer to Lenovo’s lack of integrity. I would advise against purchasing this product and I certainly would not advise giving this company your business because they clearly do not care about their customers. Don’t waste your time and hard earned money with these people.
