Requested a prepaid repair estimate. After 7+ self contradictory emails from Lenovo, agreed €30 with agent. Then received a auto payment request of €50. Asked agent to explain what they had expressly agreed as €30, told it was a 'miscommunication'. Asked for complaints / Manager email, which agent supplied. Then wait for it ... same agent responds to complaint about themselves !! Later agent asks for complaint to be resent, as it may not be received - even though same 'agent' had just responded to it from Planet STUPID.Later customer service 'Manager' responded - with the type of technical expertise that resembled taking car to garage for flat tyre & them telling you - you need a new engine. Buyer beware...
