Bought a new Lenovo IdeaPad (from Lenovo) with the added-in expense of 3-year Premium Service Warranty which *PROMISES* to give me next-day service at my site! 3 days into setting up the box, the machine fails. I think: NO WORRIES I HAVE PREMIUM ON-SITE SERVICE; THEY WILL FIX THIS TOMORROW! **WAS I WRONG** Lenovo's *ONLY* solution: we will ship you a new unit, BUT we will take 2 days before shipping it, and we will ONLY ship it by SLOW GROUND TRANSPORTATION (*NOT THE NEXT DAY SERVICE WE PROMISED YOU IN THE WARRANTY THAT YOU PAID FOR*). All in time for resolution -- about 10+ days. When I protested and asked, 'can you at least ship it next day?' I am told, you will just have to wait -- we won't even expedite the shipping for you. I think some one needs to look into how Lenovo sells a service and then they make no effort to deliver on what they sold. They won't even expedite the shipping. VERY SAD.
