Instead of the advertised 6-9 days delivery, after multiple delays the computer ordered on 19th January 2024 finally arrived 9th February 2024.Except it had a non-functioning keyboard and no mouse dongle (thus rendering it incomplete and inoperable).Despite confirming these would be immediately returned, Lenovo insisted on their return before dispatching replacements.This would potentially adding another 10-14 days before I had new a functioning computer.With such shoddy service it was decided to return the complete unit in favour of my buying from another manufacturer.Although the unit is boxed and ready to return, Lenovo claimed it would take 3-5 days for them to e-mail out a returns label and the refund could take up to a fortnight - yet more shoddy service.Lenovo eventually provide a response to my e-mail complaints claiming it could take over a month before I received my refund (remember it originally promised to supply and deliver in 6-9 days).Lenovo have now been given a reasonable deadline before the transaction is placed into dispute with my Credit Card provider.Despite having used Lenovo products for the last two decades, I would never use them again.
