To join collective legal action: jakub.sejkora.0951atgmail.comFrom the very beginning there were some issues with my laptop. The touchpad would randomly stopped working and there was noticeable backbleed to the screen. I was not worried too much as I always used it with a mouse. Then I started a university again and needed to use the touchpad, so maybe 6 months ago I have reached out to Lenovo.The response was quite timely. I liked that. Until I realized that their tactic is to keep busy with the words, not so much with solving anything. They asked me to troubleshoot bunch of stuff before they would agree to any service what-so-ever. So I did all of that, answered them back, they waste my time some more with emails, until they told me that they cannot do anything for me until I done all the troubleshooting, so again I told them that I already done everything, that I am waiting for them to service me. This was extremely hard to explain. and I think it was just a waiting-it-out tactic. So when I started threating with legal actions for refusing to fulfill the warranty they started to answer again. They would also set a hard date to which you needed to answer to them otherwise they would shutdown my case. This took so long in fact that more issues with the laptop appeared. The laptop even though very powerful (300W charger) is officially able to be charged with USB-C PD (Power Delivery standard) -> it was the reason why I bought it in the first place, so I can from place to place with 1x universal charger, and not needing to bring along the roughly 1kg heavy original charger. But the laptop that until then was charged with the charger everyday, just stopped charging, completely randomly, leaving me stranded on a vacation without functional PC. So maybe 2 months ago I finally got a technician to come, he took the laptop apart, exchanged the keyboard module with touchpad and motherboard, once he popped the CPU from MB he noticed that there seem to be manufacturing/assembly damage to the CPU. He left and I needed to see if the issue is gone or not (the issue would come and go since), I told this to Lenovo, who of course tried to sneak their way out of it , telling me that I am using unsupported charging so on, I HAD TO send Lenovo pictures of the port on which it says "USB PD" and screenshots of their own manuals for the laptop that specify PD standard!!! That's like having a diesel engine in a car and proving to the manufacturer that I am supposed to put diesel in!!!Then I had to reach out to them again and tell them that it did not work. The computer is still not charging. By this time I tried half a dozen different chargers and cables to make sure that the issue is not my charger and my cable. To which they told me that I should have told them that before...WHICH I DID! they had this information! And the technician, who came before, called them in front of me, told them what he has done! including that it needs to be serviced again either way due to the CPU damage (I needed to try the charging for a while.)So anyway, I had another technician to come who replaced the MB again. He explained to me that Lenovo as a cost cutting first replaces the MB with a refurbished MB, and only if that does not work with a new one!!! that's ridiculous!So the PD charging still did not work (it worked few times, but utterly randomly) so I reached to them again and scheduled another technician. Actually it was the same guy who came the 1st time. I talked to him, tried to tell him about any behavior of the laptop that was weird -> I told him that also it has sometimes issues with an external USB C docking station that I have at home, but that is not the issue, just since it is the same port maybe that could help (but I also told him I think that is more the docking station issue rather than the laptops) Then he called Lenovo again and apologized, that Lenovo told him not to do it and he left!!!Lenovo literally refused to service my device for the 3rd time! when it was in their service! Which is completely unheard of. I am not from Denmark but from other EU country, and I never had such a horrible experience with warranty. The manufacturer trying to sneak out of their responsibilities like that and just overwhelming me with mails! So I asked them to give me my money back as they need to if they do not fix it for the 3rd time. There is a EU wide legislature on this since 1999.(31999L0044 Directive 1999/44/EC)and I used it couple of times. They refused! told me that it was my mistake, that I did not inform them about it! Which was a nonsense. And I think they knew it, I think this is just a tactic. Just get you tired of them, tired enough of excuses. So now they agreed to receive it and diagnose it, which I do not want to do because there were so many issues with it already and the warranty runs out soon. I now wasted over 24h of pure time with Lenovo
