This website is very complicated and not user friendly at all. If you forget your login access (that it can be common considering that generally, people do not use the website daily) you are unable to retrieve this information. Unfortunately, even the password backup service doesn't work. We have an order in place and we are unable to check the status or even when it arrives. Very poor website: I am surprised that in 2020, a company as big as lego does not have a professional website. I hope they will improve it because at present is certainly unimpressive.
