I will start by saying that I put one star as I had no option to put 0 stars.On the 8th of December I have ordered the Lego Mos Eisley cantina for Christmas for my 10 years old son. I had been checking the lego website everyday during November and December so that I could get one for Christmas, as soon as it became available I purchased one. We usually don't buy such expensive sets but as we have been directly impacted by the fires last year and lost a lot we decided to make this Christmas extra special for our son. On the 17th of December I became a little concerned as the order still showed to be in process. I called and they told me the reason they were not shipping it was because the free gifts weren't available. I explained that I did not care about the free gifts so they lady cancelled the order and make me repurchase cancelling the free gifts. I explained how important was to me to get this gift in time for my son because of what we have been through, I made very clear that I wasn't explaining the situation for them to feel sorry for me only so they understood that I needed by Christmas. She said no problems added express post and guaranteed it would be shipped very soon and also send a little poly bag to apologies for the inconvenience and bad service. The day after, Friday the 18th I called twice asking why the order still showed as in progress both guys guaranteed me that I would receive the parcel by Christmas and that I had nothing to worry about. I am sure they can check I am telling the truth as the calls were recorded, so they can listen to what I was told. So today is Monday and the parcel still showed in progress, after calling twice the lady on the phone told me that they had none in stock and that I was not going to receive one for Christmas. Every time I called I explained the situation and asked them to tell me if they were not going to get it to me in time so I could buy something special. They lied to me every time. Moral of the tory is that I find them to be the most unethical, incompetent, out of touch company and I will not ever again buy anything from them again. Now as I live in the middle of the bush I need to try and find something special for Friday which is close to impossible as our shops don't have as much variety and I will not get it in time in the mail. Disappointed doesn't explain how I feel.
