Order placed via Lego.com. No prior notification of delivery so was out when they tried to deliver. They then lost the parcel for about 4 days before it turned up at a DPD collection point in a different town, despite there being a collection point very close to our house. Customer Service were actually very helpful initially, until my Son placed a new order three days later when he found he had been "blacklisted" for life and could no longer place any more orders. So in short, they lost the parcel and because we dared to complain about this they then closed the account and told us we will have to buy via their shop in future.
