I am very disappointed with my Lego experience. As a background, I am ( or should I say was) a great Lego fan. In the last six months I spent a total of EUR 25k on the Lego store and other retailers.... Definitely my passion as a collector is over.The last days I have had an awful experience with Lego. I purchased online EOL products (retiring products) on sale. One order arrived with only one out of the two items. Another orderlwas cancelled due to an allegedly excess in the allowed quantity (this is not true as my order was within the accepted limit). Instead of cancelling the item in question( 12 Lego mini figures!!!) Lego decided to cancel the entire order with sets for a value of EUR 200! I called the customer service (which took 20 min to answer) just to hear from the guy that perhaps my order was cancelled because someone else at home was ordering Lego using my account ... WHAT? ( I didn't know my 2 year old baby was so advanced!!!)... after checking he noticed that this was not the case but said he could do anything as the sets are no longer available...It is not worth pursuing a collection if the brand does not allow you to do so…BTW, I sent back an order 20 days ago through DPD back to the Lego warehouse in Belgium and I have not received any acknowledgement yet. It does not appear on their system yet.
