Appalling. PLEASE DO NOT PREORDER. Complete and utter waste of time.Pre ordered the Mercedes F1 technic car along with the Mclaren Senna Mp4. Both to be released on the same day.Received the Senna set with a broken part so it cannot be built and as of the 4th March the Mercedes has still not even left the warehouse.Contacted Lego customer services for a replacement part which we are still waiting for and told that the reason for pre ordering is to guarantee a set. They do not do release day delivery (even though we have had release day deliveries before. Concorde to name such).In short buying direct is completely utterly pointless now. Unless its a very limited edition set. I could pick up the car from multiple stores in my area, instead I am having to wait for Lego. Never ever again.