We hired a contractor to provide social media for our foundation and had no idea that we had been placed on a subscription. Later and the contractor were used for only two months last year. When the charge appeared we were shocked and had no idea as each expense for our small foundation takes away the dollars going to our mission. It was impossible to find a person to speak to. Finally, we found an email and were told that although they had a no refund policy they sometimes offer one on a case to case basis. We explained the situation and were told three times that we would not be refunded. We have never encountered this type of customer service. Make sure that you or your contractor know exactly what you are dealing with before you submit your credit card.
