lastpass

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Non Existent Support - Stay Away From This Poor Company

The product itself hasn't been too bad. However I have not used it past the 30 day trial.The reason for this is that I wasn't able to buy a license.After contacting LastPass support multiple times they seem to be incapable of actually reading what my problem is on the support case.They have responded to my support ticket with answers which can not be the case as I have not been able to input my billing address or card details. Even the support person I spoke to was unable to update my billing address details.Since then I have been told multiple times that the problem is due to my card being declined (despite the fact I cannot actually enter my card details) and have also been told that their payment provider has flagged me for being a sanctioned person or in a country on a sanctions list.This companies support is absolutely terrible and after seeing the other reviews of poor support here I am going to give up and try another application.

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Date of experience: Jan 15, 2025