lastpass

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They make it impossible to cancel

Avoid. They make it impossible to cancel your subscription, no support, evasive with any contact details. Even the one message I did receive from a human was full of typos and did nothing, this company is not reputable. They continue to charge my card despite cancelling and eventually deleting my account. On cancellation they cheekily sent me a Customer Success email which happens to include hidden in this email that I still have a subscription received only after deleting my account which I can now not cancel because I have no account to enter to cancel and its a no respond email with no way to contact. For a company should pride itself on trust with people passwords its very fundamentals of managing subscriptions, customers and charging cards is horrendous. Avoid. Avoid. Avoid.

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Date of experience: Feb 28, 2025