lastpass

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“If I could give '0 stars' (or even minus) I would.”

Within just 1 hour of creating my account, I encountered login issues. It turned out that LastPass had signed me up with a misspelled email address — an address I 100% did 'NOT' provide.After wasting over an hour on their useless chatbot (no help at all) and enduring a phone call lasting more than 35 minutes, I managed to log in with the incorrect email.But then I couldn’t update my email in the user settings. I then had to delete my uploaded .csv file of passwords because the required verification email was still being sent to the wrong address, and no way of correcting this!I requested to have my account and all personal data deleted — yet the process was a complete farce. They continued emailing the incorrect address even after the deletion request.A very close call, but thankfully I won’t be trusting this company with anything going forward.Lesson learnt: I should have read reviews first before wasting time on this utter rubbish.

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Date of experience: Apr 28, 2025