Been with LastPass for four years. I've always loved the service, the UI is top notch, very intuitive, very few issues. However, I had a problem with my account renewing under the Business license after I had removed my card from file. I was going to let it lapse, then re-subscribe under a Premium license. The renewal surprised me, and I reached out to support for correction. The initial request was smooth, I was promised a refund, no problem. Following that, it's a been a nightmare. Communication has been godawful, like pulling teeth. When I do get a response, the support reps are dismissive and, in one case, downright combative. After an exchange today wherein a rep told me to reply to the do-not-reply address for a faster response, I'm done with them. I don't know what changed internally at LastPass, but they are not the glowing standard of service and security they once were. Moving to BitWarden per others' suggestions.
