kroger

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I get it

I get it, the world has lost it's flipp'n mind but apparently Kroger has too. Ordered groceries for delivery between 7p-8p. Got an email that the time slipped to 8-9. Not a big deal. Until it slipped to 9, then 9:30 and now 10:30, In what world is delivering ANYTHING at 1030pm acceptable?It gets better, called "Clifton" the on duty manger who claimed he can't do anything about on line orders and gives us the "cooperate" phone number. Jerk gave us the number for Direct TV... Google found the right number, but calling it gets a caned recording saying due to high call volume they can't take incoming calls.ARE YOU KIDDING ME KROGER??? You can't even answer the phone so I can cancel the order? It's 9:30pm, I have to be at work at 3:30am... Fair warning, I'm going to bed and I am NOT answering the door or accepting the order. Tomorrow I will file a dispute with the CC Co. to get a refund. I get it, it's unusual times, but that's not an excuse for Kroger to fail to at least answer the flipp'n phone so folks can CANCEL their orders that have slipped well past the agreed upon delivery time. Especially when that time gets into the absurd time of night for deliveries!Signed - Never again a Kroger shopper

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Date of experience: Mar 22, 2020