kroger

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The store on south mason is not…

The store on south mason is not responsive to customers at all. Very unfriendly, rude and rigid. All other stores are accepting returns except them under the pretext of covid like it lives in their store. I got a wrong item and needed to Exchange immediately and they refused rudely. Not like I took it home or kept it all. Too bad. It was a protein powder in a sealed plastic that could easily be wiped. It’s so horrible to think such a supposed standard store could have such bad policies and have such rude staff.

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Date of experience: Apr 16, 2020