This is specifically for the delievery sevice Instacart that Kroger employs, as they are responsible for using the service.I tried Kroger's delivery service after having been a customer of Target for the last several orders. Primarily, Kroger was a bit cheaper and had store brands I didn't mind.Both attempts were bad. There were missing items, items the shopper simply didn't know how to find (they messaged me and I actually told them...but still didn't get the item), and bizarre substitutions. Imagine buying *only* food; some frozen dinners, cheese and a few bananas, and getting a large bottle of cooking oil as a substitution for something in that order. And I can't say which item they thought that was a reasonable substituion for, as the service simply deletes your original ordered item, and shows you only what was substituted. If I'd known, I would have screen shot the order before sending.I was not contacted for any of those substitutions either, they simple chucked a big ol' bottle of oil in a bag and called it a day. Bizarre.They also claimed to have included something that was not there - borderline theft, if not actual.To their credit, I'll get a refund in '7-10 days' after I contacted customer service and provided my info, the order number, the items missing, the strange replacements, the total, how I wanted it credited (had to fight for that, they wanted me to get a store credit - no thanks). Was a bit of a pain, but I'll get my money back anyway.Will be heading back to Target. Whether or not they use the same service (?), they seem to have more competent shoppers on board somehow.
