kraken

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Account access was limited due to their verification process

Account access was limited due to their requirement of verifying my documents again. Its been dragging on for 3 months, with really hopeless results. I am having to write email almost every other day to find out whats going one or at least to provide with a timeline, but no such luck. So bloody unprofessional organization, such a shame!! So frustrated I even asked them to close my account, but only to receive a response saying all features of my account has been restored, but its all a lie. Since than 1 month more has passed and guess what, account still not verified. Bloody useless!!

1
Date of experience: Nov 25, 2024