I’m beyond frustrated with Kraken and need to share my experience to warn others. Since November 12, 2024, I’ve been trying to withdraw my funds and close my account, but Kraken has made this impossible.They refused to verify me, even though I completed their verification process eight times since June 2024, submitting different documents each time. Every time I contacted support, they took days to respond, only to give me the same answer: my documents weren’t enough. At this point, it feels like intentional stalling rather than a real verification process.Because of this, I have been unable to access my own money – over 3000€ lost simply because Kraken won’t let me withdraw it. I used to trust this platform, but over the past year, things have gone completely downhill.Under EU regulations, companies must allow customers to delete their accounts and withdraw funds within a reasonable timeframe – usually within a month. Kraken has already dragged this out for over three months, completely disregarding my requests.At this point, I am seriously considering taking legal action.If you’re thinking about using Kraken, be aware that you might get locked out of your own money with no resolution in sight. Their support is slow, unhelpful, and seems to be deliberately delaying the process.If anyone has gone through something similar or has advice on how to escalate this further, please let me know. I just want this nightmare to be over.
