You can reason with those who want to understand, but not those who are not out for reasoning but to adjust their reasoning to fulfill their agenda and in case of Kraken the global policy seems to be this:"Take the money out of customer's pocket directly as the transaction fees and other legal means might not be enough."It almost gives me the impression that he upper management rewards the employees to take as much of people's asset. Basically they are convinced that they can get their income or benefits from other's packet. I have made complaints earlier describing my situation with Kraken. They directly took the money from my account. Bringing excuses that Iran is in sanction and Kraken is not operating in Iran. Just to tell you that I am a Finnish national residing in Finland. Then that did not cut, they said the sender was residing in Iran and you are sanction to receive gift because of OFAC regulation.You can read their previous reply on my review:"Kraken is required to adhere to regulatory obligations, which in some cases may affect transactions and require additional review by the relevant authorities.If this applies to your case, we encourage you to follow the steps outlined in the email from our support team, as they have provided further details on how to proceed under ticket 15480711."Even though the regulations they mention was not applicable to me, I still followed their instruction to apply for what they say as "additional review by the relevant authorities". I applied to OFAC and got the license that the transaction is OK and Kraken is authorized to continue with the transaction. Guess what? They're not returning the money. I'm hoping that at least 1 person in that company is honest enough to prevent this burglary. I'm loosing all hopes !
