I’m fairly new to Kraken and never in my wildest dream did I ever think I’d be writing on Reddit! I made a deposit under $200 on Friday night, 5/23/25 and one under $300 on Saturday 05/24/25…all of this is in crypto.As usual, when I make a deposit, I receive an email for the deposit within about 3 minutes, but to my surprise, I didn’t get any emails which was weird. So I log into Kraken to check and the first thing that pulls up is a screen telling me that I’ve reached the deposit limit and asking me to take photos of the front and back of my ID, which I did and it let me get to the home page. However, the balance was still not updated, and this was hours after the deposit.I look in the activity tab and I see both my deposits pending, including a bank withdrawal that’s already been credited to my bank anyways since 05/21/25. I then reached out to Kraken Support on the same day 05/24/25 and it seemed to be going well until it wasn’t .The agent asked me for the amounts of deposits and verified my account information, only for him to then say that my case has been sent to a specialist and will be reached out via email. I received an email shortly after the call and it’s been complete silence ever since. Absolutely nobody is even giving me the reason why my deposits are pending. My Kraken account is already verified!!I need access to my deposits ASAP Kraken! My ticket is #16778951. I’m losing money daily and I’m afraid to make any more deposits because I don’t want them held for no reason. I really need answers and access to my funds.Edit 1: Today on 05/28/25, I tried to deposit $10 in my Kraken account from the same crypto wallet to see if it’ll go through and it did and it showed up on my balances. So I don’t understand why those 2 specifically can’t be deposited. **UPDATE**Kraken has restored my account and I’m now able to deposit and withdraw funds in my account. All thanks to the team that helped me recover my account. I’m only giving it 3 stars because communication could be better by updating clients in order to ease people’s worries and stress while they wait for their accounts to be restored.
