Absolutely appalling service and serious data breach!! My last name was changed on the system to ‘granados’. Your representative could not tell me who had done this. They want me to send my personal documents over to change my name back. I am not sending my ID and personal documents over on an unsecure live chat. It is not happening. They are refusing to change it back. What worries me is that they would have needed an ID in the name granados to change it in the first place. I want to now how this has happened. Has there been a data breach, have your systems been compromised? Your chat service is beyond useless and never answer my questions properly. I want to know what has happened to my account or I shall be taking this further. Do not use this company!!!
