I started using Klarna in 2021. I use it to buy a purse and a wallet from Coach. If there was an issue, they provided a customer service number. I stop using Klarna for a while. A few years later, I had decided to start using them again to purchase groceries. I had an issue with a return and also being double charged. It was at that time I realized there's no more customer service number provided. They want you to chat what whatever issues you are having. And then somehow you'll be able to speak to someone by them calling you. The system isn't user friendly. I select bo autopay autopay. I do not want autopay, but for some reason, it always defaults to autopay. When order groceries, sometimes item isn't available, but Klarna has already paid the merchant but you will not get the item because the item is not available. Now I'm here waiting on them to refund almost 1 month later. Once I pay them off, I will not ever deal with them again. One thing they need to bring back a customer service phone number so that people can talk to live agents immediately.
