We endured their high-pressure sales funnel and got suckered into a deluxe $250/mo platform and a $750 training/integration plan. We were made to sign a 1-year contract. After hearing this, we said to our sales guy that we were a small business just starting out, and what if it doesn’t work for us. “If it truly doesn’t work for you, you’ll be able to get out of the contract.” This was told to us verbally and my biggest mistake was not getting this in writing. From Day 1, our integration specialist could not get our automation to work right. There was never once a time where our customers got their emails at the right time. We run a meal prep delivery company, and it’s of paramount importance that the “your meals are being delivered tomorrow” emails are times right. We **constantly** had panicked customers reaching out to us afraid that their meals were stolen or that they were being delivered at the wrong time, when it was really just our haywire email system. Our integration specialist could never fix it. She referred us to a supervisor who could never fix it. They outsourced our problem to a 3rd party expert who was supposed to be the ultimate answer because he could fix anything. He could not fix it. We endured this for 8 months of our 1yr contract before we finally gave up and cancelled. Throughout that whole time, not only did we pay $250/mo plus the $750 integration plan, but they charged us a $300 contract breaking fee. All for a system that never worked ONCE and cost us additional money in lost reputation because of our endlessly confused customers. You can only say “please forgive our haywire email system” so many times. I told them I would let the monthly payments go but I was livid and wanted to fight them on the $300 fee because the contract implies that I ever had a working system, and I did not. They don’t care and aren’t refunding it. The only recourse I have is to tell my story on every review site I can find.
