kayak

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Just go through the legit company. not 3rd party.

The prices seem great while your on there website. Then you get to the airport or rental service, and they add on all there fees on top of that! I read all the terms and conditions...(I actually read them.) I checked to see about extra fees about being a 24, (25 in 10 days), driver, and it said nothing. Also, website said you could use your debt card to make the payment. I get to the airport to pick-up my rental, and the company wanted to charge me an extra $300 to use my husbands credit card for the pending charges they wanted to make, and making him the primary driver. (He was going out of town, hence why I wanted to rent a vehicle.) Also another $300 just so i could drive as a "secondary driver" even though I was the only one driving. The website should be more specific...I cancelled my reservation because the total was coming out around $1,100 dollars instead of the $586. So the $14/$15 dollar a day rental turned into $100's a day. Going through a 3rd party seems cheaper at first until you reach the company your renting from, THEN COMES TO FEES!!! When I put in my drivers license there should be some kind of information about the fees with that company as well so people arent surprised when they go to pick up there car! I knew I would have some fees being almost 25 but an extra $600 to use my husbands credit card while were both getting hit with 'underage' fees is ABSURD! Also the added insurance I bought through Kayak only offers so much coverage. Your better off using your own, because the car rental company still charges you extra money a day to cover the car..Or just make more money. This is why renting a darn car is so expensive. I'll stick with an Uber when I'm out of town. Even when I am 25....

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Date of experience: Jan 12, 2021