Kayak booked the flight which doesn't fly on the day we booked. We went to the airport with 2 kids 3 and 1year old only to realize there is no flight that day. The airline company couldn't help because the ticket date on the airline system is different than what is shown on our kayak ticket, and it has already past. They said it's completely kayak's fault. When we called the customer care it gets disconnected, finally after 10th time they gave us a different flight. We don't have a bassinet seat which we reserved for and they can't help us in anyway. This is a huge inconvenience for our family. I am never going to book again with them and if you are traveling with kids avoid booking with kayak.
