I WENT ON KAYAK TO PURCHASE A MULTIPLE DESTINATION PACKAGE. THEY RECOMMENDED ME TO A THIRD PARTY COMPANY THAT WAS A TOTAL FRAUD! THEY COULDN'T PROVIDE ME WITH THE FULL PACKAGE DESTINATION THAT I PURCHASE EVEN AFTER THEY SENT AN EMAIL SAYING IT WAS SUCCESSFULLY GONE THROUGH. THEY THEN SENT ME ANOTHER EMAIL AND SAID OH WE CAN'T PROVIDE THE SERVICE BECAUSE ONE OF THE AIRLINE ON THE PACKAGE SAID A PASSENGER'S NAME WAS TOO LONG??! REALLY? SHE HAD BEEN TRAVELING ALL THESE YEARS WITHOUT ANY PROBLEMS. WELL THAT'S FINE IF THEY CAN'T BOOK MY PACKAGE THEN I EXPECTED A FULL REFUND SINCE THEY CAN'T PROVIDE THE SERVICE OF THE WHOLE PACKAGE. NOPE THEY SAID WELL ONE OF THE DESTINATION ON THE PACKAGE WENT THROUGH SO NOW THEY WON'T REFUND THAT PART?? I PURCHASE A MULTIPLE DESTINATION PACKAGE BECAUSE IT WAS CHEAPER SO WHY WOULD I PAY FOR A SINGLE DESTINATION THAT COST WAY MORE THAN IF I WAS TO LOOK FOR A SINGLE DESTINATION TICKET? ANYWAYS IM NOW HAVING TO DEAL WITH ALL THIS MESS MYSELF. I EXPECTED KAYAK TO BE A TRUSTWORTHY COMPANY WHO WENT THROUGH RESEARCH AND VERIFIED COMPANIES BEFORE RECOMMENDED TO US BUT I NOW FIND OUT THAT THEY DO NOT APPARENTLY. IM VERY DISAPPOINTED WITH KAYAK!
