Be aware of predatory business practices from this company. Because they are smaller, they hold onto every cent they can get, even through deceptive practices (whereas big box names such as the domain retailer GoDaddy, or competitor sitebuilders such as Wix, have enough capital to make sure their customers are happy, and refund any charges that are obviously unintentional, because it would cost them more money in the long run to have a bad reputation.) Jimdo has two refund policies -- one in fine print inside any typical ToS, and another in normal print (even bolded!) on a whole separate page dedicated to refunds/returns. Of course, the bolded print is the one that has the more generous refund policy -- one in which a refund will be processed, no questions asked, within 14 days of being charged.I was unaware that my Jimdo pro subscription autorenews; I assumed I would have to give permission year by year. During & because of COVID, I decided to close my sole proprietorship and switch careers. My paid account with Jimdo was just a tiny webpage listing facts about myself and my practice. I no longer need it for obvious reasons, and was in fact out of town for an extended period of time during June/July. When I was suddenly charged last night, I wrote into customer service hours after receiving that charge, asking for a refund per Jimdo's own refund policy. I was told that the cancellation policy is actually different (as listed in their ToS, which was obviously harder to access and buried under several headings) and they will not be processing a refund.Doing some online sleuthing, I noticed that other customers have experienced the same issue, citing robotic customer service reps (who are likely outsourced because it is cheaper labor) that repeat the company line precisely to take advantage of people not cancelling "in time". Note also that because they're a German company, you are not as protected as a consumer as you would be conducting business with American companies, as the FTC cracked down on predatory autorenewal practices some years ago. In my years of being alive and having my fair share of forgetting to cancel services -- some even more egregious than this case, considering those services didn't even have a 14-day money back guarantee clause -- I have never been denied a refund when the situation obviously shows I no longer need / nor have I been active in using said service (I suspect because American companies are much more wary of a lawsuit).I am writing this as a PSA to warn potential customers. Please stay away from this company and good luck to your ventures.EDIT: Please do not believe the reply to me by Mohammad; he did not "review my case again" and in fact seemed pretty gleeful in applying the full force of the EULA technicalities. In particular, the *wording* of their bolded / advertised refunds & cancellation policy hinges on the word "initial", which to me doesn't describe the type of payment, just the urgency. Jimdo could but does not actually write an unambiguous sentence disclaiming that this policy "only applies to the free trial period for first-time users etc. etc."; it's very simple to write such a sentence to be extra clear, but they don't for obvious reasons.A single six-week notice sent to your inbox -- something that could easily be filtered & redirected to your spam folder -- is designed precisely with enough buffer time between then and the billing date so that you are likely to forget to do so by the time you are billed. Almost all American companies and services give you multiple notices and much closer to the date of withdrawal, especially for first time users. This single notice's subject line is also written in such a way that you think the contents are not a priority, or believe it doesn't apply to your case.Just wanted to update my review! Mohammad has to look nice to the public, but in private he and his staff are laughing at my situation 😊
