I wourld rate this a 0 if I could. I have been calling to fix a SIMPLE error that I made and yet the phone service is just full a f**king bots that don't understand ANY-F**KING-THING. Want to stop the direct deposit, "Please contact us at irs.gov." Go there, there IS NOTHING THERE! All this because I was told my refund was given to the bank -- the wrong bank. Well I will say this, if they don't email me within 24 hours, they can keep that return for all I care because I'm not happy. I wouldn't trust this 'non-funded' government organization with a 10 foot stick. I just want to SPEAK TO A HUMAN but no this deal is doing the same thing everywhere over the phone, "Due to Covid we are trying to get our employees safe." Firstly, THEY CAN'T GET COVID over the phone. So yes you can have HUMANS on the lines answer questions. And secondly, bots are completely stupid of understanding the simplest phrashes. And the worst part is that I've been trying to get this fixed for nearly a week now and nothing. You want to be like that, fine. Keep the tax return. I'll be getting everything in cash for now on because I'm not reporting a f**king single cent to your asses ever again. You are part of the government and what ruined this nation. JUST GIVE ME A HUMAN! I don't want to hear a bot.
