Hi I must be doing something wrong I applied with tax advocate in 2022 I lost my job got divorced etc that year ! I owed $8500 in back taxes was not working at the time during this. I was given a case number I applied for hardship because I had no income coming in. Was single mom three kids and my tax advocate would not get back with me. I called him and his manger numerous times left messages got no responses he asked me to fill out a form and write letter about my hardship that was last time we spoke he was based out of the Austin Tx offices ! I would call 2 to 3 times a week over a year the call center would see all the notes and saw he wasn’t responding to their emails as well they even requested to have my case moved over to the Houston office and he would not let my case go they said and I finally gave up I can only call for over year and I got no information back even call reps were speechless on lack of help I got . Also was sent letter by him advised me not to worry that they would not take my refund of $6500 that year at the time I told him I needed that refund money cause my car was about get repo and I was past due on my mortgage they said we they’re gonna hold my refund and it would not off set my balance well the IRS took it My advocate said that he wasn’t sure why they took it and here we are 2025 and I still have not gotten help so now my balance is $3500 and they’re telling me I have to start a whole new case but yet I see stories where people owe so much more money than me I owe that small amount that’s collecting interest they won’t work with me and I’m afraid to file my 2023- 2024 taxes because I desperately need my refund and I was laid off from my job this past October so I am not working and I don’t have the money or the means to pay off this and I desperately need my refund if there’s any help or suggestions out there, please let me know I desperately need it! Thank you
